Terms and Conditions

In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", "You" and "Your" refers to you, the person accessing this website and accepting the Company's terms and conditions. "The Company", "Ourselves", "We" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves, or either the Client or ourselves, "MSP" Maintenance support plan refers to the plan you have in place with us. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services/products, in accordance with and subject to, prevailing Spanish Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Confidentiality

We are registered under the Data Protection Act of 1998 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the provision that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client's with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

Disclaimer

Exclusions and Limitations The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, this Company:

  • Excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company's literature; and
  • Excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
  • This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

    Payment

    Our Terms are payment in full. All goods remain the property of the Company until paid for in full... We reserve the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice via collection Agencies and/or through the Small Claims Court in the event that the outstanding balance does not exceed In such circumstances, you shall be liable for any and all additional administrative and/or court costs.

    Payment Methods

    We accept secure payments by Credit Card, Bank Transfer and Direct Debit.

    Shipping Policy

    Packages are generally dispatched within 1 working day after receipt of payment and are shipped via courier, and delivery is guaranteed within 7 working days or your purchase. If you prefer a different delivery option please contact us before you complete your purchase as additional costs may need to be applied to your order. Whichever shipment choice you make, we will provide you with a link to track your package online.

    Shipping prices are quoted when ordering.

    Boxes are amply sized and your items are well-packaged and protected, and your parcel is insured to guarantee safe delivery of your item.

    Return Policy

    Our Full Refunds, Cancellations and Return Policy can be found here.

    Complaints

    If you would like to file a complaint against our company you may contact us in the first instance by telephone on 0034 965 888 835, by email; info@uktvspain.net, by our Contact Us page, or on any address provided with our documentation or throughout our website. We endeavour to get back to you within hours of your complaint being received and we always look to resolve any complaint or issue arising from your complaint within 5 working days.

    Communication

    We have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact Us link on the footer of our website or via Company literature or via the Company's stated telephone, or mobile telephone numbers below;

  • Telephone: 0034 965 888 835
  • info@uktvspain.net
  • Company Registered Address

    UKTV Spain X6334951S, Naranja V, Bloque 5, nº 2A C/ Riu Xuquer 2, l'Alfàs del Pi, 03580 Alicante Spain

    General

    European laws govern these terms and conditions. By accessing this website and using our services/buying our products you consent to these terms and conditions and to the jurisdiction of the, Spanish courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

    Force Majeure

    Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

    Waiver

    Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

    Notification of Changes

    The Company reserves the right to change these conditions from time to time to abide by regulations and or future changes from the correct regulation authorities, and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. You may also be informed my mail. If there are any changes in how we use our site customers' Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.

    These terms and conditions form part of the Agreement between the Client and us. You're accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

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