Delivery, Returns and Refunds


Shipping of our Goods

All our goods are shipped within 1 working day of your purchase, and delivery time is within 48 hours for Mainland Spain, and 5 working days for the rest of Europe. For worldwide Shipping please contact us.

Shipping of our Downloadable Goods & Subscriptions

Downloadable Goods & Subscriptions if not instant are guaranteed within 12 hours of your purchase, but normally much sooner.

Returns, Refunds & Cancellations

You have the right to cancel your order within 14 days of ordering, or 14 days after delivery of the goods from us or by receipt of them. Services provided by us will not be charged until after the service has been completed or after the work has been finshed and satisfactory service has been agreed by both UKTV Spain and the client.

You will be entitled to a full refund under our returns, cancelation and refund policy. Credit Card payments will ensure you will receive a refund in full and within 5 to 10 working days, depending on your card issuer's policies. Other methods like bank transfer, Direct Debit may take up to 14 days.

Refund Policy

All customers are able to get a full refund with our 100% Money Back Guarantee. Should you wish to recieve a refund simple call our number on 0034 965 888 835 or email us at with the details of your purchase.

Returns Policy

If you would like to return a purchase you are able to do so within 14 days of purchase. To return simply return to our address below, along with a phone call to 0034 965 888 835 with the details of your return or email us the details to

Cancellation Policy

Should you wish to cancel your order or service from us please call our contact centre on 0034 965 888 835 and we can process your cancellation or whether you require an alternative product to be sent, or if you are not happy with your service and would like for it to be terminated. Remember we offer you a 100% Money back guarantee.

Our full contact details and Return Address are listed below

  • Telephone - 0034 965 888 835
  • Email -
  • Product Return Address

    UKTV Spain X6334951S, Naranja V, Bloque 5, nº 2A C/ Riu Xuquer 2, l'Alfàs del Pi, 03580 Alicante Spain

    How do I return a product after delivery?

    Should you wish to return a product to us please call us first on 0034 965 888 835 and we can discuss the problem and whether you require an alternative product to be sent to you or a refund.

  • You may return the goods within 14-days from the day of delivery or receipt of them
  • The product must be in pristine condition without any safety or security seals broken
  • No claim must be made against any product or plan that we have provided for you for free or as part of your purchase
  • For all returns the product must:

  • Be complete with all manuals accessories etc.
  • Be returned along with any free gifts it may of included.
  • Returned to our mailing address above.
  • What happens if my product arrives damaged?

    Although we take every care to ensure your product arrives to you in pristine condition on rare occasions a product may get damaged in transit. If you do receive a damaged product please call us straight away on 0034 965 888 835 and we'll discuss collection and either a refund or replacement product.

    We do ask that you:

  • Do not use the product for your own safety, if it is faulty.
  • Inform us straight away of any problem you may have.
  • What happens if my item is faulty?

    Should you suspect a fault with your product please make sure: You have read the troubleshooting section of the manual as it may be a common fault that can be easily resolved.

    Should you not be able to resolve the problem please do not hesitate to get in touch with our contact centre on 0034 965 888 835 or log in to My Account and use the Contact Us facility and we'll be able to assist you further with the problem. For all products should the fault occur within 14 days from the date of delivery you have the option of a prompt repair, a refund or an exchange.

    Please note that we may ask to inspect the goods to confirm the fault or ask you to carry out a telephone diagnostic to make sure it is not a problem that can be resolved quickly and over the telephone.

    Downloadable Goods & Subscriptions

    Downloadable Goods & Subscriptions are non refundable.

    This policy has been created in compliance with European regulation, but it does not affect your statutory rights.

    Copyright © UKTV Spain 2016 All Rights Reserved