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Copyright © 2017 UKTV Spain. All Rights Reserved. -
Terms & Conditions
Click here to open our Terms & Conditions in a new Window
In using this website you are deemed to have read and agreed to the following terms and conditions:
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", "You" and "Your" refers to you, the person accessing this website and accepting the Company's terms and conditions. "The Company", "Ourselves", "We" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves, or either the Client or ourselves, "MSP" Maintenance support plan refers to the plan you have in place with us. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services/products, in accordance with and subject to, prevailing Spanish Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
We are registered under the Data Protection Act of 1998 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the provision that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client's with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.
Exclusions and Limitations The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, this Company:
Excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company's literature; and
Excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.
Our Terms are payment in full. All goods remain the property of the Company until paid for in full... We reserve the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice via collection Agencies and/or through the Small Claims Court in the event that the outstanding balance does not exceed In such circumstances, you shall be liable for any and all additional administrative and/or court costs.
We accept secure payments by Credit Card, Bank Transfer and Direct Debit.
Packages are generally dispatched within 1 working day after receipt of payment and are shipped via courier, and delivery is guaranteed within 7 working days or your purchase. If you prefer a different delivery option please contact us before you complete your purchase as additional costs may need to be applied to your order. Whichever shipment choice you make, we will provide you with a link to track your package online. Shipping prices are quoted when ordering. Boxes are amply sized and your items are well-packaged and protected, and your parcel is insured to guarantee safe delivery of your item.
Our Full Refunds, Cancellations and Return Policy can be found
If you would like to file a complaint against our company you may contact us in the first instance by telephone on 0034 965 888 835, by email; email@example.com, by our Contact Us page, or on any address provided with our documentation or throughout our website. We endeavour to get back to you within hours of your complaint being received and we always look to resolve any complaint or issue arising from your complaint within 5 working days.
We have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact Us link at the top of our website or via Company literature or via the Company's stated telephone, or mobile telephone numbers below;
Telephone: 0034 965 888 835
Company Registered Address
UKTV Spain X6334951S, Naranja V, Bloque 5, nº 2A C/ Riu Xuquer 2, l'Alfàs del Pi, 03580 Alicante Spain
European laws govern these terms and conditions. By accessing this website and using our services/buying our products you consent to these terms and conditions and to the jurisdiction of the, Spanish courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.
Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man-made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.
Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.
Notification of Changes
Copyright © UKTV Spain 2016 All Rights Reserved
Click here to open our Delivery & Returns Policy in a new Window
Shipping of our Goods
All our goods are shipped within 1 working day of your purchase, and delivery time is within 48 hours for Mainland Spain, and 5 working days for the rest of Europe. For worldwide Shipping please contact us.
Shipping of our Downloadable Goods & Subscriptions
Downloadable Goods & Subscriptions if not instant are guaranteed within 12 hours of your purchase, but normally much sooner.
Returns, Refunds & Cancellations
You have the right to cancel your order within 14 days of ordering, or 14 days after delivery of the goods from us or by receipt of them. Services provided by us will not be charged until after the service has been completed or after the work has been finshed and satisfactory service has been agreed by both UKTV Spain and the client. You will be entitled to a full refund under our returns, cancelation and refund policy unless otherwise stated below. Credit Card payments we will ensure you will receive a refund in full and within 5 to 10 working days, depending on your card issuer's policies. Other methods like bank transfer, Direct Debit may take up to 14 days.
Downloadable Goods, Subscriptions & Onsite Work
Downloadable Goods, Subscriptions & Site visits to your home or property are non refundable. All customers are able to obtain a full refund on all physical products purchased from us. Should you wish to recieve a refund simple call our number on 0034 965 888 835 or email us at firstname.lastname@example.org with the details of your purchase.
If you would like to return a purchase you are able to do so within 14 days of purchase. To return simply return to our address below, along with a phone call to 0034 965 888 835 with the details of your return or email us the details to email@example.com
Should you wish to cancel your order or service from us please call our contact centre on 0034 965 888 835 and we can process your cancellation or whether you require an alternative product to be sent, or if you are not happy with your service and would like for it to be terminated. Remember we offer you a 100% Money back guarantee.
Our full contact details and Return Address are listed below
Telephone - 0034 965 888 835
Email - firstname.lastname@example.org
Product Return Address
UKTV Spain X6334951S, Naranja V, Bloque 5, nº 2A C/ Riu Xuquer 2, l'Alfàs del Pi, 03580 Alicante Spain
How do I return a product after delivery?
Should you wish to return a product to us please call us first on 0034 965 888 835 and we can discuss the problem and whether you require an alternative product to be sent to you or a refund.
You may return the goods within 14-days from the day of delivery or receipt of them
The product must be in pristine condition without any safety or security seals broken
No claim must be made against any product or plan that we have provided for you for free or as part of your purchase
For all returns the product must:
Be complete with all manuals accessories etc.
Be returned along with any free gifts it may of included.
Returned to our mailing address above.
What happens if my product arrives damaged?
Although we take every care to ensure your product arrives to you in pristine condition on rare occasions a product may get damaged in transit. If you do receive a damaged product please call us straight away on 0034 965 888 835 and we'll discuss collection and either a refund or replacement product.
We do ask that you:
Do not use the product for your own safety, if it is faulty.
Inform us straight away of any problem you may have.
What happens if my item is faulty?
Should you suspect a fault with your product please make sure: You have read the troubleshooting section of the manual as it may be a common fault that can be easily resolved. Should you not be able to resolve the problem please do not hesitate to get in touch with our contact centre on 0034 965 888 835 or log in to My Account and use the Contact Us facility and we'll be able to assist you further with the problem. For all products should the fault occur within 14 days from the date of delivery you have the option of a prompt repair, a refund or an exchange. Please note that we may ask to inspect the goods to confirm the fault or ask you to carry out a telephone diagnostic to make sure it is not a problem that can be resolved quickly and over the telephone.
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all European & UK national laws and requirements for user privacy.
Contact & Communication
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk. This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.
This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user. Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website's email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy. Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list]. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity. In compliance with European and UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.
If you would like to be removed from our mailing list, or modify what communication you receive from us then please contact us by email or phone on
or you can call us on 0034 965 888 835
Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites. The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
Adverts and Sponsored Links
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively. Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. Neither this website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email. This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Shortened Link in Social Media
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVUBo). Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.
Resources & Further Information
Data Protection Act 1998
Privacy and Electronic Communications Regulations 2003
This policy has been created in compliance with European regulation, but it does not affect your statutory rights.
Copyright © UKTV Spain 2016 All Rights Reserved